We firmly believe in the excellence of our products, yet we appreciate that sometimes a change of heart or a space's dynamics might lead you to reconsider. Hence, we warmly welcome returns for specific items within a graceful 30-day window from the date of delivery. If for any reason you need to return an item, please reach out to us at support@propergoodsclub.com within 48 hours of receiving your order, and we'll guide you through the return process with ease. Before reaching out to us about a return, we kindly ask you to take a moment to review the list of product categories below. This will help ensure that your order meets the criteria for return. Thank you for your cooperation!
SMALL FURNITURE
Small Furniture is subject to a 15% restocking fee. You will need to arrange and cover the return shipping to our distribution center in Ottawa, ON, Canada. Simply ensure your item is back with us within 30 days, securely packaged and in its original condition. Once it's at our warehouse, our partners will swiftly inspect it within 72 hours. If any damage occurs during transit, rest assured our attentive team will evaluate and provide either store credit or a refund, depending on the item's condition.
LARGE FURNITURE
Large Furniture is subject to a 25% restocking fee. Once again, you'll manage the return shipping to our distribution center in Ottawa, ON, Canada. Please ensure the item is back with us within 30 days of receipt, in its original packaging and condition. Our partners will inspect it within 72 hours of arrival. If any issues arise during the return, we'll handle it with care to ensure you receive the deserved refund.
RUGS & PLUG-IN LIGHTING
Rugs & Plug-in lighting are subject to a 15% restocking fee. They must be received at our distribution warehouse within 30 days of receipt. You will need to organize and cover the cost of return shipping to our warehouse in Ottawa, ON, Canada. Please ensure these items return to us in their original condition and packaging. Once received, we'll promptly process your refund to the original payment method.
FINAL SALE
There are certain items we cannot accept for returns once purchased. These include custom or made-to-order items, as well as hardwired lighting fixtures, regardless of whether they have been installed. Additionally, any items purchased on sale are not eligible for returns.
DAMAGED ITEMS
In the event that you discover any defects or damages, please don't worry! Contact us at support@propergoodsclub.com within 48 hours of receiving your item, and we will gladly help you obtain a replacement. We are committed to making your experience as seamless as possible.
CONTACT
At Proper Goods Club, your satisfaction and happiness are our top priorities, and we're dedicated to ensuring your journey with us is nothing short of exceptional. Thank you for allowing us to be a part of your project's journey.
Returns Email: Support@propergoodsclub.com
